1. Introduction
Prime Finish Construction ("we," "us," or "our") respects your privacy and is committed to protecting the personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage our services in Ottawa, Ontario.
2. Information We Collect
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.
Personal Information: Name, email address, phone number, and physical address provided via our contact forms.
Project Details: Video walkthroughs, photos, and descriptions of your property submitted for quoting purposes.
Technical Data: IP address, browser type, and operating system collected via cookies to improve website performance.
3. How We Use Your Information
We use the collected information for the following purposes:
To provide accurate quotes and estimates based on your video/photo submissions.
To schedule and perform renovation, painting, and flooring services.
To communicate with you regarding your project status, updates, and billing.
To send marketing communications (only with your explicit consent).
4. SMS & Communication Policy (Strict No-Sharing)
By providing your phone number, you consent to receive text messages from us regarding your quote and project.
Opt-In: You opt-in by submitting a contact form or requesting a quote.
Opt-Out: You may opt-out of SMS communications at any time by replying "STOP."
Help: You may reply "HELP" for assistance.
Strict Non-Transfer of Mobile Data: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the Internet is 100% secure.
6. Third-Party Service Providers
We may engage trusted third-party service providers (such as CRM software or payment processors) strictly to help us operate our business and process your requests. These parties are authorized to process your personal information only as necessary to provide these specific services to us. We do not share, sell, rent, or trade your data with these providers for their own marketing purposes.
7. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
8. Contact Us
If you have questions about this policy, please contact us:
Prime Finish Construction
Email: quote@primefinish.ca
Phone: 519-636-8373
Address: Tempest Drive, Stittsville, Ontario